Job Vacancy

Engineer Support Administrator

Location: Gateshead

Commercial Maintenance Services UK Ltd was established in 2000 and is a privately-owned commercial building maintenance, services and supply company serving the whole of the UK. CMS provides value for money mechanical and electrical engineering services maintaining central heating, electrical, air conditioning, catering and refrigeration systems and our team of over 100 qualified, uniformed and vetted (DBS) engineers are based at our engineering hubs around the country.

 

GENERAL

Engineering Support Administrators operate as part of the team that ensures an effective and efficient reactive service desk for the CMS. The role involves operating the planned and reactive service function to ensure a full data capture system is in place meeting all the client requirements.

 

EQUAL OPPORTUNITIES

We are committed to the principles of equal opportunity in our employment practices. It is our policy to ensure that no job applicant nor current employee receives less favourable treatment due to a “protected characteristic” (ie race, sex, disability, sexual orientation, religion or belief, age, marital status or civil partnership, pregnancy/ maternity or gender reassignment) or is disadvantaged by any conditions or requirements being placed of him/her which cannot be justified.

 

OUR SHARED VALUES

Responsiveness – We are agile and quick, responding to the needs of our individual customers. We are never afraid to go the extra mile nor to tackle difficult and demanding projects.

Integrity – We are open and honest with our clients, ourselves and with others, we act with respect and integrity treating people fairly and consistently.

Expertise – We are a people business; we always have the teams with the relevant expertise on the hand to deliver.

 

KEY RESPONSIBILITIES

  • Log calls/ jobs on the helpdesks ERP system. Calls may be received through the system or telephone.

  • Allocating work orders to the reactive engineering team

  • Placing product orders with the approved supply chain

  • To ensure all protocols, policies and procedures are met within the Helpdesk ERP System

  • Taking ownership for the PPM schedule & Reactive maintenance jobs

  • To ensure all tasks are completed in line with the associate KPI’s / SLA’s

  • To ensure 100% Portal compliance in line with individual client’s requirements

  • To ensure engineer / service reports are completed

  • Tracking job progress against pre-determined KPI’s including response times

  • Updating asset history from external work records sheets

 

*Our client base includes sites housing “vulnerable people”. A DBS check is conducted for all client-facing employees. A notification under DBS does not necessarily bar an individual from working for CMS. Please discuss any misgiving you may have with our HR team.

 

KNOWLEDGE, SKILLS & COMPETENCIES

  • Computer Literate

  • Microsoft office experience

  • Experience working in a customer focused environment

  • Ability to develop working relationships with wide range of people

  • Use of initiative to deal with enquiries and or problems

  • Ability to follow procedures

  • Courteous, positive disposition

  • Strong customer service skills

  • Problem solving and decision making ability

 

SPECIAL CONDITIONS

It is an express condition of employment that you are prepared to transfer to alternative duties within our Organisation. To include - covering terms of leave as necessary, to take over and cover some duties normally performed by colleagues or outside of normal working hours. This flexibility is essential for operational efficiency as the type and volume of work is always subject to variables.

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Contact our team

To speak with a facilities maintenance specialist or request a quote, please send us your contact details and a member of our team will respond to you within the next working day (Mon-Fri 8am-5pm). If your enquiry is urgent please call our 24 hour call centre on 0330 1748 200

Our Clients

Find out more about the clients we have worked with over the past 20 years as a nationwide facilities maintenance provider.

All case studies

CMS' technical support team and engineers are always on hand and are extremely responsive, getting to even the most remote homes well within their SLA.

Care Home Manager, Four Seasons Health Care

I oversee the everyday compliance for 156 John Lewis and Waitrose stores . CMS have been faultless. They attend site on the days agreed and get the work done in a professional manner.

Compliance Co-ordinater, CBRE

CMS always provide a proactive approach towards technical solutions whilst working in line with the MOD Safe System of Work.

Operations Manager, RAF Boulmer

Memberships & Accreditations

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14001 RGB Tick
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To request a call back, please send us your contact details and a member of our team will respond to you within the next 24 hours (Mon-Fri 8am-5pm)

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